Terms of Use

Last Updated: 10 March 2025

1. Introduction

These Terms of Use govern the use of www.burnoutpsychologysupport.com (the "Website") and associated platforms.

💡 Important:

  • These Terms apply only to the website and its content (e.g., blog, podcast, emails, and resources).

  • Psychology services (individual or group therapy) are governed by a separate Client Services Agreement and are only available to Australian residents due to professional registration requirements.

  • Midlife Reclaimed Membership are governed by separate Terms and Conditions.

By accessing this website, you agree to these Terms. If you do not agree, please discontinue use immediately.

2. Definitions

  • "Website" – Burnout Psychology Support, www.burnoutpsychologysupport.com

  • "Us" / "We" – Shannon A Swales, ABN 41 196 767 164.

  • "You" / "User" – Any person accessing or using this website.

  • "Services" – The therapy services promoted on the website.

  • "Resources" – Includes but not limited to midlife reclaimed membership, blog posts, podcast episodes, mailing list emails, and information shared via the website.

3. Who Can Use This Website?

✅ You must be at least 18 years old to use this website.
✅ You must have the legal authority to agree to these Terms.
❌ You may NOT use this website if:

  • Doing so is prohibited in your country.

  • You attempt to use it for illegal, unethical, or misleading purposes.

  • You do not have legal authority to agree to these terms.

4. Website Content & Disclaimer

🚨 Not a Substitute for Therapy:

  • The information on this website is for educational purposes only and does not replace professional mental health services.

  • Engaging with this content does not establish a therapist-client relationship.

🚨 If You Are a Client of Shannon A Swales:

  • You are welcome to access website content, but it is not part of your therapy services.

  • Please discuss any questions about website content with Shannon Swales during your sessions.

5. Prohibited Use & User Responsibilities

By using this website, you agree not to:

  • Misuse, disrupt, or interfere with the website's functionality.

  • Use the website for fraudulent, illegal, or harmful purposes.

  • Upload viruses, spam, or harmful code.

  • Attempt to impersonate Shannon A Swales.

  • Copy, reproduce, or distribute content without permission.

We reserve the right to restrict or terminate access if a user violates these terms.

6. User-Generated Content (Comments & Reviews)

If you submit comments, reviews, or feedback on our website or social media platforms, you agree that:

  • Your content must not be illegal, offensive, defamatory, or misleading.

  • You own the rights to the content or have permission to share it.

  • We may remove or moderate content that violates these terms.

  • Shannon A Swales is not responsible for content posted by third parties.

7. Purchases & Payments (where applicable)

✅ When purchasing a product, you agree that:

  • You have read the full description before buying.

  • You enter a legally binding agreement by completing checkout.

💰 Pricing & Payment:

  • Prices are listed on the website and may change at any time.

  • Any applicable taxes will be included at checkout.

8. Refund & Return Policy (where applicable)

🔄 Returns & Exchanges:

  • Products (excluding books) can be returned within 28 days for a refund or exchange.

  • The product must be undamaged, with original accessories and packaging.

  • Refunds will be processed to the original payment method.

📚 Books are not eligible for refunds if purchased from external platforms (e.g., Amazon).

9. Changes to Website Services

We may, without prior notice:

  • Modify, suspend, or discontinue services or website features.

  • Limit access to any content or resource.

  • Restrict users violating the Terms.

10. Third-Party Links Disclaimer

This website may contain links to third-party websites (e.g., Amazon, YouTube, LinkedIn, Facebook, etc.). These links are provided for convenience only, and Shannon A Swales does not control or endorse third-party sites.

  • We are not responsible for any content, security, or policies of external websites.

  • Users access third-party links at their own risk.

  • Any purchases made through third-party links are subject to their terms, not ours.

11. Limitation of Liability

🚨 We are NOT liable for:
❌ Any errors, inaccuracies, or outdated content.
❌ Personal injury or damage from using this website.
❌ Technical issues, website downtime, or data loss.
❌ Third-party links (we do not control external websites).

To the maximum extent permitted by law, Shannon A Swales is not responsible for any indirect, incidental, or consequential damages resulting from your use of the website.

12. Force Majeure (Unforeseen Events)

We are not liable for any delay, interruption, or failure to provide services or resources due to events beyond our reasonable control, including but not limited to:

  • Natural disasters (e.g., floods, earthquakes, fires).

  • Power failures, cyberattacks, or server outages.

  • Government actions, legal restrictions, or public health emergencies.

13. Privacy & Data Protection

We handle your data according to our Privacy Policy.

🔹 Your Rights (International Compliance – GDPR, CCPA):
✅ Request access to your personal data.
✅ Request deletion of your data.
✅ Opt-out of marketing communications at any time.

📧 Contact shannon.a.swales@gmail.com for data-related inquiries.

14. AI & Automated Tools Disclaimer (If Applicable)

Some website features may use AI-generated responses (e.g., automated email replies, chatbot interactions). These tools are for informational purposes only and do not replace professional advice.

  • Users should not rely on AI-generated content for medical, legal, or psychological advice.

  • Shannon A Swales does not guarantee the accuracy or completeness of AI-generated responses.

15. Accessibility Statement

Shannon A Swales is committed to making our website accessible to all users, including those with disabilities. If you encounter any accessibility issues, please contact shannon.a.swales@gmail.com, and we will make reasonable efforts to accommodate your needs.

16. Governing Law & Dispute Resolution

  • These Terms are governed by the laws of Queensland, Australia.

  • Any disputes will be resolved in Brisbane, Queensland courts.

17. Right to Modify These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page, with the latest update date at the bottom.

Your continued use of the website constitutes acceptance of the updated Terms.

18. Contact Information

📧 Email: shannon.a.swales@gmail.com

Last Updated: 10 March 2025